Experienced Freelance Writer with a demonstrated history of working in the publishing industry. Skilled in Search Engine Optimization (SEO), Technical Support, Web Content Writing, Customer Service, and Social Media. Strong media and communication professional with a Bachelor’s Degree in Psychology from De La Salle University. Familiar with using Canva, Wix, Zendesk, SAP, Microsoft Office Tools, WordPress, WordPress plugins (YOAST), Grammarly,
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Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 1 - 2 years
Provide email and chat support through Zendesk and Aircall.
Experience: 5 - 10 years
- Created and managed an ISA delinquency database, ensuring all submitted documents and reports were accurate and up to date. - Identified and followed up on accounts with repeated payment failures to ensure timely resolution. - Managed a large portfolio of delinquent accounts, negotiated payment plans, and ensured prompt resolution. - Conducted phone and email correspondence to explain account status and address concerns.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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