Since working in the freelancing and BPO fields, my skills have developed over time. I'm very eager to learn more and expand the skill set that I currently have to help in making the company flourish.
Virtual Assistant | US Client (November 2012 – April 2014)
- Social Media Management
- Teespring project management
- Backlinking via
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- Hootsuite Management
- Book Promotion on World Literary Cafe
- Book review posting on Amazon
Project Based Freelancer (November 2014 – December 2017)
- Social Media Management
LinkedIn, Youtube)
- Customer support (Inbound and outbound)
- Phone,
- Data entry and research
- Appointment setting
- Google Drive management
- Ghost Writing
- Ebay and Amazon store management
- Ebay dropshipping
- Craigslist management
- Inventory and order management
- Podcast editing (audio and video)
- Podcast transcription
- Video editing and captioning
- Canva graphic design
- Wordpress post management
- Zillow management
- Property map creation on Google Maps
- Pulling real estate probate leads
- Task management via Asana
- Task management via Trello
Project Based Freelancer (November 2014 – December 2017)
- Social Media Management
LinkedIn, Youtube)
- Customer support (Inbound and outbound)
- Phone,
- Data entry and research
- Appointment setting
- Google Drive management
- Ghost Writing
- Ebay and Amazon store management
- Ebay dropshipping
- Craigslist management
- Inventory and order management
- Podcast editing (audio and video)
- Podcast transcription
- Video editing and captioning
- Canva graphic design
- Wordpress post management
- Zillow management
- Property map creation on Google Maps
- Pulling real estate probate leads
- Task management via Asana
- Task management via Trello
Multiskilled Representative | TaskUs Inc. (February 2018 - April 2019)
Deliveroo UK- Customer Support (Calls,
- Restaurant Support
- Tools Used: Agent Support Tool, Zendesk, Zopim Chat, Deliveroo UK website, Google Forms
Deliveroo APAC (SG & AU)
- Customer Support (Calls,
- Tools Used: Agent Support Tool, Zendesk, Zopim Chat, Deliveroo SG/AU website, Google Forms
- Nesting support
- Team POC duties
Recruiting Coordinator | Workato ( January 2020 - November 2020)
- Interview scheduling
- Liaison between candidates and interviewers
- Interview preparation
- Company referral screening
- Candidate experience officer
Virtual Assistant | Balance Float (December 2020 - July 2021)
- Booking client appointments
- Manage small team of PH VAs
- Fulfill hiring needs for onsite spa employment
- Fulfill hiring needs for PH VAs
- Administrative support for the spa
- Social media management
- Client profile management
- Newsletter management
- Phone/Email support
- Process payroll in Quickbooks
- Time sheet keeping for employees
Recruitment Operations Specialist | Clipboard Health (September 2021 - Present)
- Responsible for full interview cycle coordination (i.e. scheduling interviews, sending technical assessments)
- Manage communication with candidates and the hiring team
- Manage high volume candidate pipelines
- Liase with c-suite, v-suite, d-suite execuitives and stakeholders
- Document processes and drive improvement to find better ways to approach inefficiencies
- Conduct initial interviews with candidates
- Source candidates through LinkedIn and various job boards (Recruiting Coordinators, Senior Software Engineers, Senior Quality Engineers, Software Engineers)
- New hire training (recruitment)
- Support tea
- Greenhouse ATS, Brighthire,
Experience: Less than 6 months
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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