Experienced Short-Term Rental VA and Customer Service

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (8 days ago)

Member Since

April 21st, 2020

Profile Description

I’m a detail-oriented and proactive Virtual Assistant with over 8 years of experience in short-term rental management and customer support for both hospitality and eCommerce businesses. I specialize in day-to-day operations, guest communication, and email support, helping property owners and online businesses deliver seamless, five-star experiences.
From managing Airbnb listings to responding to customer emails or coordinating with cleaning teams, I ensure every detail is handled with precision, professionalism, and care.
What I Can Help You With
Short-Term Rental Operations:
-Calendar & Reservation Management (Airbnb, ---------- , Expedia)
-Listing Creation, Optimization & Pricing Adjustments
-Guest Messaging, Check-ins & Check-outs
-Cleaning & Maintenance Coordination
-Review Management & Guest Follow-ups
Customer Support & eCommerce Assistance:
-Email & Chat Support for Digital or Physical Products
-Order Processing, Refunds, and Payment Resolution (Stripe, PayPal)
-Managing Helpdesk Systems (Zendesk, Kajabi)
-Product or Service Inquiry Handling with Professional Tone
-Maintaining High CSAT and Response Quality
Core Qualifications:
- 8 Years in Short-Term Rentals / Property Management
Successfully managed up to multiple rental units across different time zones, handling full operations and guest communications.
- 8 Years in Customer Support & eCommerce Operations
Experienced in email and chat support, refund processing, and handling digital platform inquiries using tools like Kajabi, Stripe, PayPal, and Zendesk.
- 11 Years in the BPO Industry
Strong background in high-volume email and customer service, providing consistent, empathetic, and efficient communication for U.S.-based clients.
- Bachelor’s Degree in Business Administration
Bringing a solid foundation in business operations, client management, and organizational efficiency.
Tools & Platforms I Use
Airbnb, ---------- , Expedia, Stripe, PayPal, Kajabi, Shopify, Zendesk, Slack, Google Workspace, Elina PMS, Ring Central, ---------- , Google Voice.
Let’s Work Together
I’m passionate about helping property owners, hosts, and eCommerce brands deliver top-notch experiences while streamlining their operations. Whether you need help managing guest communications or maintaining exceptional email support for your customers, I’ve got you covered.
Let’s connect and discuss how I can help elevate your operations and customer experience.