IT Support Specialist& Virtual Assistant| Tech-Savvy

Managed daily Amazon store operations, including product listing creation, optimization, and inventory updates to ensure accurate and compelling storefront presentation. Handled order processing, shipment coordination, and customer service to maintain smooth operations and high satisfaction ratings. Conducted keyword research, improved SEO for listings, and monitored competitor pricing and performance metrics. Performed backend tasks in Seller Central, such as managing FBA shipments, updating variations, and resolving listing issues. Generated reports for sales, performance, and inventory trends to support data-driven decisions. Provided basic technical troubleshooting and ensured compliance with Amazon guidelines and policies. Collaborated with teams to enhance workflow efficiency and consistently delivered tasks on time. Demonstrated strong attention to detail, organizational skills, and the ability to work independently in a fast-paced e-commerce environment.

I manage and support Microsoft 365 environments, handling user account provisioning, license assignments, and permissions through the Admin Center. I administer Azure Active Directory/Entra ID by configuring MFA, security groups, and conditional access to ensure secure identity management. My work includes maintaining Exchange Online mailboxes, distribution groups, and resolving email flow issues. I support Teams, SharePoint, and OneDrive, enabling smooth collaboration and file access across the organization. I also manage DNS and domain settings, including MX, TXT, CNAME, SPF, DKIM, and DMARC records. I provide Tier 1–2 support for login, Outlook, and MFA issues while monitoring security alerts and enforcing best practices. Along with Intune device management and app deployment, I assist with data migrations, onboarding, offboarding, and maintain clear technical documentation.

As a Shopify Virtual Assistant, I supported daily store operations, including product uploads, variant creation, and optimization of titles, descriptions, and collections to improve store navigation and conversions. I managed inventory updates, order processing, customer inquiries, and coordinated with suppliers to ensure timely fulfillment. I customized Shopify themes, updated store pages, and resolved minor front-end issues to maintain a smooth user experience. I also handled pricing updates, discount creation, and basic SEO tasks such as keyword integration and alt-text optimization. Additionally, I monitored store analytics, generated performance reports, and identified opportunities to improve sales and workflow efficiency. With strong attention to detail and clear communication, I ensured consistent store performance and supported overall e-commerce growth.

I handle and organize email communications by sorting inboxes, responding to inquiries, flagging important messages, filtering spam, and maintaining timely follow-ups to ensure efficient and professional correspondence management.

Administering Active Directory user account creation, group Policy, reset password, Organizational Unit and Account permission.

I managed and maintained network infrastructure, including UTP and fiber optic cabling, LAN inspections, and firewall configuration to ensure secure and stable connectivity. I administered Active Directory by handling user accounts, password resets, and access controls, while also supporting server systems such as NAS, SQL Server, RAID setups, and cloud-based servers. I provided remote technical support through ticketing systems, resolving software, system, and network issues efficiently. My responsibilities included installing and maintaining Windows, macOS, and Linux operating systems, antivirus tools, and various in-house applications. I configured VMware virtual machines for CCTV monitoring and system testing, and provided hardware support for printers, scanners, biometric devices, and CCTV or alarm systems. Additionally, I performed database installations, backups, restorations, and script deployments, escalated issues to vendors, maintained IT asset inventory, and assisted with project planning and implementation