Operations Manager & Executive Assistant 

Overview

Looking for full-time work (8 hours/day)

at $13.20/hour ($2,323.20/month)

2nd Year College (Centro Escolar University)

Last Active

April 29th, 2024 (4 days ago)

Member Since

April 15th, 2020

Profile Description

Individual looking for a responsible position to gain practical experience and to make use of myinterpersonal skills to achieve goals of a company that focuses on satisfaction and experience.
As an Operations Manager, we've streamlined processes and procedures, developed and implemented training programs for new hires, resulting in a significant decrease in onboarding time and improved team performance. Implemented strategic initiatives, resulting in improved customer satisfaction.
I bring with me 12 years of experience & Knowledge I've learned in the BPO Industry. Specializing in customer and client support AU, USA, EU, UK in an omnichannel platform. 
Managing Head count from 1 - 32 ratio. - Experienced in handling a startup program and first hand testing tools and as part of the pilot team. - Work closely with onshore partners virtually and face to face for process improvement / recommendations.