Has strong and extensive background in Customer Service and was a Team Leader of a big E-comm company based in the US.
Fluent in writing and communicating in English. Skilled in using Shopify, Woocommerce, Freshdesk, Zendesk, Helpdesk, LiveChat, Gsuites, Active Campaign, and different soft dialers used for outbound and inbound calls.
Wide experience with Google meet, Zoom, and Slack. A customer service expert on phones,
Helping customers is my passion and I believe that understanding their needs is essential to achieving a great customer experience. Answering inquiries about products and services and offering recommendations on other information helps attract new customers.
Seeking improvement and striving to provide better resolution is the key to becoming world-class customer service.
I worked as an Administrative Assistant in Thai bodywork. It is an institute for students who want to become licensed Therapists. I give them access to online courses, create quizzes in Woocommerce, record our sales, and generate automated tags in ActiveCampaign. Creates manual orders, processes replacements, and refunds.
Answer general questions by e-mail or via LiveChat.
In addition, I worked with 2 clients in Shopify as a CSR Manager managing fulfillments and Klarna issues. Responded to customer inquiries, complaints, late deliveries, refunds, and returns of the products.
Order monitoring. Negotiate with the supplier for lower prices. Educates new employees and provides high-quality training.
General administrative duties and support day-to-day operations of the store
Lastly, I have worked for Business Process Outsourcing for almost two years.
I provide information to the Professionals/Providers about members, eligibility, claims, and benefits.
Politely answer inbound calls and respond to customer inquiries promptly. Resolving customer issues, and handling requests and complaints. Identify customer needs, clarify information, investigate each problem and provide solutions and/or alternatives to their concerns
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