Customer Service Expert/Tech Support/Cold Caller

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Associates degree

Last Active

November 1st, 2023 (193 days ago)

Member Since

April 7th, 2020

Profile Description

Are you looking for a tech savvy person who can provide timely support to your clients?
Need someone who has an expertise in providing excellent customer support with a technical background?
Please read on.
I have over 10 years of experience in Customer Service in various BPO Upgrade to see actual info my most recent job, I was a Billing Specialist for an Australian Telecommunications Company for more than 5 years and was cross-trained to handle Technical Support and later on, became an expert in Mobile Troubleshooting. I assist customers over the phone and email, and use Jira ticketing system to escalate complicated issues by creating and updating tickets.
I also have 3 years of experience in e-Commerce Industry. I handled concerns regarding fraudulent activities, reports, and reviewing negative feedback. Part of my job was to handle technical support. When the client was having issues logging in to their account of if the website is not working on the browser they were currently using.
Here are some of the skills I can contribute to be an asset to your company:
? Excellent problem-solving skills? Attention to detail and can work independently? Strong communication skills (verbal and written, C2 Level in English Language)? Phone ethics? Tech Savvy? Technical Support? Product Research? Virtual Admin Support? Data Entry? Order fulfillment

If you want to see if I am a good fit for the position, just send me a job invitation so that we can talk about how I can help your company.