You gain a Xero Bookkeeping VA with a Master’s degree in Management and over 9 years of experience across government, insurance, customer service, and journalism. In her current role as an IELTS Exams Supervisor, she ensures that every process you rely on is handled with precision, fairness, and consistency.
You will benefit from her background as a Xero Certified Associate where she specializes in bank reconciliation, and the generation, customization and tracking of client invoices. She diligently keeps track of cash outflow by accurately entering supplier bills and other expenses. Aside from Xero, she is also proficient in SharePoint, MS Office (including Excel), and brings a genuine commitment to continuous learning so you always receive reliable support.
Your clients will feel heard and supported thanks to her experience as a customer service associate. She builds rapport quickly, offers honest and thoughtful feedback, and practices active listening to help people reach the best possible solutions. Her strong client focus helps you retain customers, strengthen loyalty, and maintain a positive reputation.
Experience: 6 months - 1 year
Experience: 2 - 5 years
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