Rea

Customer Service Professional | Graphic Designer |Entry-Level Bookkeeper / Virtua

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Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (7 days ago)

Member Since

April 2nd, 2020

Profile Description

A results-driven Customer Service Professional, Graphic Designer, and Dispute Operations Manager with over six years of experience supporting eCommerce, digital products, and online service businesses. Proven track record in managing customer inquiries, resolving disputes and refunds, and creating high-quality visual assets that strengthen online brands.

A Virtual Assistant and Certified Bookkeeper trained in Xero, providing reliable financial and administrative support. Experienced in transaction recording, account reconciliations, data entry, scheduling, and day-to-day operational assistance to help business owners stay organized and make informed financial decisions.

Recognized for strong adaptability, attention to detail, and efficiency in fast-paced remote environments. Skilled in ticket management systems, order fulfillment support, and customer retention strategies while maintaining a customer-first mindset. Dedicated to helping businesses streamline operations, enhance customer satisfaction, and improve overall efficiency.

- MY EXPERIENCES INCLUDE -
* Frontier Airlines Reservations
* Cancellation & Rebooking
* Monitoring customers ’ satisfaction.
* Being available to address any issues.
* Order fulfillment
* Disputes (Stripe and Paypal)
* Tracking of shipments & orders
* Correcting shipping addresses
* Escalation to the artist's POC(point of contact)
* Record payments/refund
* Answering general inquiries such as Ticketing and follow-up tracking number
* Assisting students with their quarry.

- Customer Service Channel -
* Phone
*Email
* Live Chat

- Tools -
* Freshdesk
* Zendesk
* MS Outlook
* MS Teams
* Slack
* ClickUp
* Asana
* Airtable
* Google Workspace
* MS Office
* Canva
* Front App
* Retool
* Notion
* Trello
* Adobe Illustration
* Photoshop

- DISPUTE MANAGEMENT -
* Stripe
* Paypal

- E-Commerce Platforms -
* ClickBank
* Digistore

-Accounting Software
*Xero

Top Skills

Design » Graphic Design

Experience: 5 - 10 years

As a highly skilled and creative graphic designer with 5 years of experience in the field, I am excited to contribute my expertise and passion to your team. I have a strong foundation in design principles, color theory, and typography, and I am proficient in using industry-standard software such as Adobe Photoshop, Illustrator, and Canva. I have a proven track record of creating visually appealing and impactful designs across various mediums, including print, digital, and social media. I am skilled in creating eye-catching logos, marketing collateral, branding materials, and user-friendly websites.

Customer Support

Experience: 2 - 5 years

• Handle customer inquiries, complaints, billing questions, and payment extension/service requests via live chat • Calm angry customers, repair trust, locate resources for problem resolution, and design best-option solutions.

Office and Administration

Experience: 1 - 2 years

Student support and Adhoc Task

Other Skills

Basic Information

Age: 29

Gender: Female

Website: Sign Up with Pro Account to View

Address: Davao City, Davao Del Sur

Tests Taken: IQ
Score: 135: DISC
Dominance: 7
Influence: 0
Steadiness: 0
Compliance: 0: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”