Current Employment Status:
Hired Full Time on Sep 11, 2023
8 years of experience in handling customer service for different accounts. The combination of my previous work experiences and multiple skills allows me to possess exposure to different types of industries.
A jack of all trades is a master of none, but oftentimes better than a master of one.
- Expert in handling inbound and outbound phone calls
- Cold Calling for Real Estate
-Data Entry Specialist
-Experience in CRMs (Shopify, Pipedrive, Zendesk, Rei reply, Podio)
-Managing Shopify accounts - Chat and
-Scheduling Social Media Posts and Social Media Stories
- Responding to Social Media Messages and Comments
- Lead Generation
- Managing Social Media Group - Members and posts request approval
- Appointment Scheduling
- Customer Relationship Management
- Calendar Management
- Internet Research
- Technical Support (Software and Hardware Troubleshooting)
-Calendar Management
Proficient in the following tools:
-Salesforce
-Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, etc.)-CRM
-Google Workspace Tools (Sheets, Docs, Calendar, Slides, Drive)
- c
-HubSpot
-Zoho
- Asana
- LinkedIn (Business, Recruiter, Sales Navigator)
- Slack
- Loomly
-Canva
- SellerApp
- Jungle Scout
-DS Amazon Quick View
My Goal:
-Quality work and Professionalism.
-100 curacy With Up-to-Date Valid information
-Completing The Project Before the Deadline
- 100% Client Satisfaction.
I am skilled in handling all types of customers, am I open-minded, and meet deadlines. I don't make promises that I can't do, I am open to new ideas which can help me grow as an individual and as a professional.
I am looking forward to working with you hand in hand for your business success and my success as well.
Sincerely,
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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