Experienced professional with over 13 years in shared services and business process outsourcing, specializing in sales coordination, client communication and support for leadership teams. Adept at managing workflows, data visualizations, project management, automations, optimizing processes and delivering exceptional service. Proficient in CRM systems and collaboration tools, with a proactive approach to problem-solving and task execution.
SKILLS
-Customer Service
-Credit Card Payment
-Data Management
-Data Visualizations using Tableau & Power BI
-Order Management/Fulfillment
-Inventory Management
-Automation using Zapier
-Project Management using Airtable
-Reporting
-Problem-Solving
-Attention to detail
-Software Proficiency:
Microsoft Office, ERP systems (SAP & Oracle), Tableau, Power BI, Zapier, Airtable, CRM systems, Salesforce, AMS 360 Zendesk, Mainframe and finance filing systems
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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