Call Center Agent

Overview

Looking for part-time work (4 hours/day)

at $3.00/hour ($264.00/month)

Bachelors degree

Last Active

March 27th, 2024 (32 days ago)

Member Since

March 30th, 2020

Profile Description

Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using available resources.
Handling and resolving customer complaints regarding product sales to customer service problems.
Providing customers with the organization’s service and product information.
Processing forms, orders, and applications requested by the customers.
Identifying, escalating priority issues and reporting to the high-level management.
Routing inbound calls to the appropriate resources.
Following up complicated customer calls where Upgrade to see actual infopleting call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating and coordinating with internal departments.
Other duties as assigned.