Current Employment Status:
Hired Part Time on Oct 30, 2021
Good day!
I'm
I've been working as a Customer Service Associate to different BPO (Business Process Outsourcing) in our country for almost 5 years. My English communication developed greatly as well my interpersonal relationship with our customers. I've been en
I am proficient with Google Suites, Asana, Slack, Photoshop, Canva, CRM tools, Video & Photo Editing Software. I also have Shopify experience.
Most of the accounts I've handled are very prominent and big companies in the USA and Australia. I was assigned for Billing, Sales, and Technical Support.
My specializations are as follows:
*Customer Sales and Service Representative - I am capable of providing 100% Smile Guarantee Services to my customers making sure that they will have a better picture as well as an understanding of what a product/service works. This is my field of expertise may it be inbound or outbound calls.
*Real Estate Cold calling & Appointment Setter
*Quality Analyst - Listens and validates calls from a clients' perspective.
*Coaching and Administrative Tasks - Guarantees improvement among my tea
Social Media Marketing & Management - In charge of growing social media accounts organically.
* Training - Conducts training to new members of the team. Introduces them to concepts that will definitely help the company. This includes activities of self-awareness and growth mindset and more.
*Video Editing - I used to provide video editing services to clients may it be a one-time task or a long-term job. I use Filmora 9 and Adobe Premiere Pro as my editing software.
*Graphic Design
Multitasking is one of the skills that I am much proud of. This helps me do more things while on a job. I am able to work well under pressure.
I am looking forward to being working with you in the future.
I am looking for a job that could help me acquire a new skill set. I am very much willing to be trained and I am a fast learner. I can easily cope with the processes. I can work in a fast-paced environment with minimum supervision. I always make sure I give my 100% to every task given to me with full attention to detail.
Let's have fun while working.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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