db420f8c090d 4ed18

Project Management|CS Manager|Quality & Reports Analyst |SMM

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 70,000.00/month
( $1,275 USD )
EDUCATIONAL ATTAINMENT
Associates degree
AVAILABILITY
30 hrs/wk
( $9.82 USD/hr )
EXPERIENCE OVERVIEW
I am a hardworking professional with 14 years of work experience in different fields. For the past 14 years I have developed multiple skills in different areas. Operations and Quality Management, Sales, HR and Payroll Management and Workforce Management.
BASIC INFORMATION
Age:
34
Gender:
Female
Location:
San Manuel, Tarlac
Tests Taken:

DISC
Dominance:44%
Influence:9%
Steadiness:23%
Compliance:23%

Last Active:
July 2nd, 2022 (47 days ago)
Member Since:
March 26th, 2020
SKILL SUMMARY

I am a Google Sheet and MS Excel expert. Administrative experience with Shopify, Upwork, Talkdesk, Aircall, Slack and have basic knowledge with Asana.
I am a Revenue & Audit Specialist, I am responsible in managing payroll, agents schedule, reports and I mainly supporto perations and audit. I manage company’s Upwork profile. I create improvement process and develop KPI metrics. I scrape and analyze data, I also specialized in making dashboards and reports making it easy to read and understand to speed up decision making. 
I have 7 years worked experience in retail industry, started as customer support for phones, e-mail and chat, then gained professional growth and was promoted as Quality Coach then as a Quality Supervisor with one of the biggest E-commerce in the world Amazon. I maintain and develop process control and improvement functions through monitoring of key customer related processes, collaborating with Training and Operations department to ensure seamless implementation of program involvement plans and managing/developing high level Quality Team leaders and Coaches.

WORKER SKILLS
TOP SKILLS
  • Appointment Setter
  • Data Entry
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Quality Assurance
  • Research
  • Transcription
  • Speaking
  • Translation
  • Writing
  • Blogging
  • Copywriting
  • Creative Writing
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Sales and Marketing
SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Mobile Marketing
  • Private Blog Network
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

Graphics & Multimedia
SKILL RATING
  • Logo Design
  • Print Design
  • Shirt Design

Finance & Management
SKILL RATING
  • Payroll
  • Quickbooks
  • Strategic Planning

Customer Service & Admin Support
SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Project Management
SKILL RATING
  • Other Project Management

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