Project Management|CS Manager|Quality & Reports Analyst |SMM

Overview

Looking for full-time work (8 hours/day)

at $7.95/hour ($1,400.00/month)

Associates degree

Last Active

May 28th, 2023 (350 days ago)

Member Since

March 26th, 2020

Profile Description

I am a Google Sheet and MS Excel expert. Administrative experience with Shopify, Upwork, Talkdesk, Aircall, Slack and have basic knowledge with Asana.
I am a Revenue & Audit Specialist, I am responsible in managing payroll, agents schedule, reports and I mainly supporto perations and audit. I manage company’s Upwork profile. I create improvement process and develop KPI metrics. I scrape and analyze data, I also specialized in making dashboards and reports making it easy to read and understand to speed up decision making. 
I have 7 years worked experience in retail industry, started as customer support for phones, e-mail and chat, then gained professional growth and was promoted as Quality Coach then as a Quality Supervisor with one of the biggest E-commerce in the world Amazon. I maintain and develop process control and improvement functions through monitoring of key customer related processes, collaborating with Training and Operations department to ensure seamless implementation of program involvement plans and managing/developing high level Quality Team leaders and Coaches.