Aileen

Senior Virtual Assistant |Customer Service / Sales

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.79/hour ($1,120.00/month)

Bachelors degree

Last Active

July 11th, 2026 (6 days ago)

Member Since

March 23rd, 2020

Profile Description

Over 12 years of customer service experience, including 10 years in the BPO industry.

Strong recent experience (last 5 years) in multichannel customer support, back-office operations, and appointment setting, supporting U.S.-based clients.

Skilled in handling phone, email, and chat, as well as scheduling appointments, calendar management, follow-ups, and confirmations.

Experienced in order processing, data entry, account updates, documentation, and issue resolution, with a strong focus on accuracy and efficiency.

Consistently delivered high-quality service with an emphasis on customer satisfaction, retention, and process improvement.

Known for attention to detail, adaptability, and resilience, with excellent communication and interpersonal skills.

Reliable, motivated, and committed to long-term professional growth.

Technical Skills: CRM tools, remote multitasking, back-office support, appointment setting, culturally sensitive communication

Top Skills

Customer Support

Experience: 10+ years

Over 12 years of customer service experience, including 10 years in the BPO industry.

Customer Support » Email Support

Experience: 5 - 10 years

Proficient in handling multichannel support (phone, email, and chat).

Customer Support » Sales Support

Experience: 5 - 10 years

Experience in sales-related roles and supporting customer inquiries with a focus on conversion and retention. Familiar with upselling, cross-selling, and providing value-added solutions tailored to customer needs.