Virtual Operations Manager|Guest Experience|Property Management|Scheduling Coord

Overview

Looking for full-time work (8 hours/day)

at $7.55/hour ($1,454.56/month)

Bachelors degree

Last Active

June 30th, 2026 (8 days ago)

Member Since

March 22nd, 2020

Profile Description

PROFESSIONAL SUMMARY

Experienced Operations and Guest Experience Professional with a strong background in virtual assistance, customer service, scheduling, short-term rental management, and team leadership. Skilled in managing client communications, coordinating daily operations, resolving escalations, and improving customer satisfaction. Proven ability to lead teams, streamline workflows, and support business growth in hospitality, finance, and operations environments. Highly organized, proactive, and experienced in handling fast-paced remote operations.


KEY SKILLS
Operations Management
Guest Experience & Hospitality Support
Scheduling & Calendar Management
Virtual Assistance
Team Leadership & Coaching
Customer Service & Escalation Handling
Airbnb / VRBO / ---------- Operations
Administrative Support
Process Improvement
Reporting & Documentation
Staff Coordination
Appointment Scheduling
Conflict Resolution
Remote Team Management
Microsoft Office & Google Workspace


WORK EXPERIENCE
Guest Experience Specialist

Superhostly | Nov 2023 – Dec 2025
Short-Term Rental / Hospitality Operations

Managed guest bookings across platforms including Airbnb, VRBO, and ----------
Responded promptly to guest inquiries and resolved concerns to maintain excellent guest satisfaction
Coordinated with cleaners, maintenance teams, and vendors to ensure property readiness
Scheduled and monitored cleaning services and maintenance requests
Processed Airbnb claims and handled guest issue resolution professionally
Arranged guest accommodations and service recovery solutions when necessary
Supported daily operations to ensure smooth guest experiences and operational efficiency
Virtual Assistant Spa Manager / Operations Support

Majesty Day Spa | Oct 2021 – Nov 2023
Virtual Assistance & Operations Management

Oversaw virtual assistants, booking workflows, phone operations, and spa documentation
Managed appointment scheduling and customer support inquiries daily
Tracked financial reports, staffing schedules, and operational updates
Sent end-of-day operational reports to leadership for performance tracking
Supported customer satisfaction initiatives through timely follow-ups and issue resolution
Coordinated with internal teams to improve operational workflows and service quality
Assisted in task delegation and ensured completion of daily operational responsibilities
Finance Team Manager

JPMorgan Chase & Co. | Nov 2019 – Sept 2021
Operations & Finance Management

Managed frontline operations while ensuring quality, performance, and customer service targets were achieved
Led coaching sessions, performance reviews, and daily operational direction for tea ---------- mbers
Handled escalations and sensitive customer concerns professionally and efficiently
Oversaw payroll and attendance tracking with accurate reporting and documentation
Collaborated with cross-functional teams to improve workflow efficiency and productivity
Supported employee development and performance improvement initiatives
Process Trainer

Sykes Asia Inc | Apr 2016 – Oct 2019
Operations & Training

Delivered training programs for new hires and tenured employees
Managed nesting teams and ensured smooth transition to production
Analyzed training performance data to improve learning effectiveness
Created reports and presented recommendations to stakeholders
Supported employee development and operational readiness initiatives
Customer Service Representative

Travel / Customer Support Operations

Assisted customers with bookings, inquiries, and issue resolution
Delivered high-quality customer support while meeting KPIs and performance metrics
Managed customer escalations and ensured end-to-end issue resolution
Maintained strong communication and problem-solving skills in fast-paced environments