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Customer Service Professional

99 ID PROOF
Verified Timeproof:
EXPECTED SALARY
Php 30,000.00/month ( $602 USD )
40 hrs/wk ( $3.42 USD/hr )
EDUCATION
Associates degree
EXPERIENCE
6 years in customer service (voice and non-voice); 3 months as business manager
BASIC INFORMATION
Age:
30
Gender:
Male
Tests Taken:
IQ
Score:  125

DISC
Compliance:9
Dominance:42
Influence:42
Steadiness:7

English
 C2(Advanced/Mastery)
Last Active:
2020-04-07
Member Since:
2020-03-21
SKILL SUMMARY

With multiple years of experience in the BPO industry under the most well known contact centers in the Philippines, I developed my communication and inter-personal skills which helped me get leadership roles.

I started with non-voice data entry tasks, moved on as a voice and email customer service representative, handled teams and eventually greatly improved on delivering reports by utilizing office applications such as Word, Excel, PowerPoint, Outlook and Spreadsheet.

Performing leadership tasks helped me a lot with time and activity management, creating logical action plans and ultimately meeting my passion of delivering excellent results by not just meeting but exceeding expectations.

WORKER SKILLS
TOP SKILLS
  • Data Entry
  • Email Management
  • Excel
  • Quality Assurance
  • Speaking
  • Writing
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Data Entry
  • Email Management
  • Excel
  • Quality Assurance

English
EXPERIENCE

I solely worked with American-based companies for 7 years.

SKILL RATING
  • Speaking
  • Translation
  • Writing

Customer Service & Admin Support
EXPERIENCE

I have worked in customer service for most of my tenure in the BPO industry

SKILL RATING
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Project Management
EXPERIENCE

I am working with a team of IT professionals as a business manager in developing a company application for 3 months now

SKILL RATING
  • Software Development Project Management
  • Web Development Project Management

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