Shopify Manager & CRO specialist

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2112/month)

Bachelors degree

Last Active

June 1st, 2023 (7 days ago)

Member Since

October 6th, 2012

Profile Description

TOP RATED Shopify Manager
12 Years of experience in the Freelance industry
8 Years Experience in the eCommerce Industry (Shopify)
Shopify Management
- Business Plan and Overall Management
- Product Fulfillment
- Product listing
- Niche and Product Research
- Logistics
- Refunds, Order Cancellation, Discount Creation, Order Creation
- Modifying Notification Emails
- Email Marketing (Klaviyo)
- Site Edit and Development
- Installing Apps
- Oberlo, Dropified, Masfulfill, Aliexpress
- Paypal Chargebacks and adding tracking numbers to transactions
- Marketing
- Facebook and Instagram Integration
Customer Service
- Email Support
- Chat Support
- Ticketing Systems (Happyfox, Zendesk, Tawkto, Intercom, Freshdesk)
- Customer Relations - Making upset customers happy
- Team Management - I train and manage a team of customer service experts
- Creating customer service SOPs
Other skills
- Facebook Ads
- SEO On page and OFF page
- Social Media Management and Marketing (Facebook, Instagram, and Youtube)
- Youtube Optimization
- Graphic design
- Product Photography and Photo editing for eCommerce
- Chatbot setup (Manychat)
- Other Admin tasks
_________________________________________________________________
QUALITIES AND QUALIFICAITONS
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? 12 YEARS EXPERIENCE
? 8 years as an eCommerce Manager
? 2 years in CRO
? 3 of which as Project Manager
???? PLAN PROJECTS FROM CONCEPTION TO IMPLEMENTATION
? Map out timelines
? Assess project risks and opportunities
? Execute with precision each phase of the project life cycle
? Design and Develop
???? GOOD COMMUNICATION
? Strong communication for both clients and internal with a mix of psychology disciplines.
???? COMPETENT PROBLEM-SOLVING SKILLS
? Troubleshoot problems and challenges
? With technical experiences
???? QUALITY CONTROL & ASSURANCE
? Design eye and attention to detail
? Ensure an Error-free output
? Deliver (and often maintain) the end product or service
???? QUICK TURN-AROUND TIME
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