IT Helpdesk

Overview

Looking for full-time work (8 hours/day)

at $10.40/hour ($1,830.40/month)

Bachelors degree

Last Active

May 14th, 2024 (2 days ago)

Member Since

March 20th, 2020

Profile Description

? Serve as the first point-of-contact for patients on all technical and service levels. Provide assistance with patient support issues. Coordinate with Quality Assurance to ensure customer satisfaction.
? Take calls on patient inquiries and complaints. Respond to patient phone calls and emails with troubleshooting tips and specific instructions. Review and discuss data with patients. May require some training of patients over the phone.
? Adhere to high-quality technical support standards within the Technical Support Upgrade to see actual infocalate hardware and software issues.
? Use and maintain software and databases appropriately. Document patient and product information, send replacements and samples, and perform patient follow-up per department standards