Customer service representative

- Scheduling appointments, meetings, and conference calls. - Coordinate with internal and external stakeholders to schedule and confirm appointments, ensuring alignment with priorities and objectives. - Proactively anticipate scheduling conflicts and resolve them in a timely and efficient manner. - Communicate schedule changes and updates to relevant parties, providing necessary information and ensuring clarity and alignment. - Prepare meeting agendas, materials, and documentation, ensuring that all participants are well-informed and prepared. - Maintain confidentiality and discretion when handling sensitive information and communications.

- Input and update data into the company's database with precision and efficiency. - Verify the accuracy of data input and correct any errors or discrepancies. - Organize and maintain electronic and paper files according to established procedures. - Perform regular data quality checks to ensure completeness and consistency of information. - Assist in the preparation of reports, presentations, and other documents by gathering and organizing data. - Follow data entry protocols and guidelines to maintain data security and confidentiality. - Collaborate with team members and supervisors to address data-related issues and concerns. - Continuously seek opportunities to improve data entry processes and efficiency.

- Receive and review customer orders, ensuring completeness and accuracy. - Enter orders into the company's order management system with meticulous attention to detail. - Managing a team of professionals such as sales, logistics, engineers, technicians, and finance to ensure smooth order processing. - Monitor order status and reporting updates to customers and internal stakeholders. - Resolve order-related issues, including discrepancies, delays, and cancellations, in a timely manner. - Collaborate with vendors and third-party partners to track inventory availability and shipment schedules. - Provide exceptional customer service by addressing inquiries and resolving concerns related to orders. - Administrative tasks such as Data entry, Scheduling appointments, and Project Reporting - Managing meetings - Shipment Tracking - Using Tools such as Google spreadsheet, Microsoft office tools, Slack, MS Teams

- Build and maintain strong relationships with existing customers through regular communication and engagement. - Serve as the primary point of contact for assigned customer accounts, addressing inquiries, concerns, and requests in a timely and professional manner. - Identify at-risk accounts and develop proactive strategies to prevent churn and retain customers. - Analyze customer usage patterns, feedback, and behavior to identify opportunities for upselling, cross-selling, or offering additional services/products. - Listen to customer concerns and complaints with empathy and understanding, and work to resolve issues to the customer's satisfaction. - Investigate root causes of customer issues and collaborate with internal teams to implement corrective actions and prevent recurrence. - Escalate unresolved issues or complex cases to appropriate channels for further investigation and resolution.

- Assist customers with booking flights via phone - Provide personalized recommendations and advice to customers based on their travel preferences, budget, and schedule. - Process bookings, reservations, and payments accurately and efficiently using the company's booking system or online travel platforms. - Assist customers with changes, cancellations, and re-bookings as needed, following established policies and procedures. - Provide timely and accurate information to customers regarding flight schedules, travel restrictions, visa requirements, and other travel-related inquiries. - Handle customer inquiries, complaints, and escalations with professionalism and empathy, striving to achieve positive outcomes and customer satisfaction. - Stay informed about industry trends, travel regulations, and changes in airline policies to provide up-to-date information and guidance to customers.

- Generate and distribute invoices to customers for products or services rendered. - Ensure accuracy of billing information, including pricing, quantities, and discounts. - Review billing data and resolve any discrepancies or errors in a timely manner. - Record payments accurately and update customer accounts accordingly. - Reconcile payments received with invoices issued and investigate any discrepancies. - Respond to customer inquiries and concerns regarding billing statements, charges, or payment issues. - Provide timely and courteous assistance to resolve billing-related inquiries and disputes. - Maintain professionalism and empathy when interacting with customers to ensure satisfaction. - Maintain accurate and up-to-date customer accounts and billing records in the company's database. - Collaborate with internal teams to address billing-related issues and ensure timely resolution. - Generate billing reports and analyze billing data to track key metrics such as revenue, collections, and aging of accounts receivable. - Provide insights and recommendations based on billing analysis to support decision-making and process improvement efforts. - Maintain accurate documentation of billing activities, transactions, and communications for audit and reporting purposes.

- Serve as the primary point of contact for members, answering inquiries, resolving issues, and providing information about Humana's products and services. - Collaborate with healthcare providers and interdisciplinary teams to coordinate and facilitate the delivery of healthcare services to members. - Educate members about their healthcare benefits, coverage options, and available resources to empower them to make informed decisions about their health. - Document all interactions and activities accurately and comprehensively in the company's database or electronic health record system. - Adhere to all applicable laws, regulations, and company policies related to healthcare privacy, confidentiality, and security. - Utilizing patients' electronic health records to code medical procedures and examine insurance claims. - Maintain meticulous records of medical costs, adjustments, co-payments, and other billing details. - Granting pre-authorizations for medical treatment, if covered.

- Assist customers with various banking transactions, including deposits, withdrawals, transfers, and account inquiries. - Educate customers on our products and services, including checking accounts, savings accounts, loans, mortgages, and investment options. - Address customer inquiries, concerns, and complaints promptly and professionally, striving to exceed their expectations. - Open and close customer accounts accurately and efficiently, ensuring compliance with regulatory requirements and internal policies. - Maintain accurate customer records and documentation in the bank's systems, including updating account information and processing account changes. - Perform account maintenance tasks, such as ordering checks, issuing debit cards, and updating account preferences as requested by customers. - Process financial transactions accurately and securely, following established procedures and guidelines. - Verify customer identification and authorization for transactions, adhering to security protocols and fraud prevention measures. - Balance cash drawers and reconcile transactions at the end of each day to ensure accuracy and compliance with internal controls.