I help teams stay coordinated, clients stay informed, and projects stay on track — across time zones, tools, and moving parts.
Over the past six years, I've worked across project management and customer-facing roles in remote environments, primarily in IT, managed services, and logistics-adjacent operations. I've managed onboarding lifecycles, maintained service boards, handled client escalations, and made sure no inquiry fell through the cracks — whether it came in through
At ConnectWise, I owned the full client onboarding experience as a Project Coordinator for Enablement and Customer Experience. At Appen, I supported a large contributor base while managing project quality and SLA compliance. At BruntWork, I stepped into a Project Manager role in an MSP environment, juggling resource allocation, scheduling, and client communication simultaneously.
What ties all of it together: I take communication seriously. Response times, resolution windows, escalation paths — these aren't just processes to me, they're how trust gets built with clients. I hold myself to a 24-hour response standard and make sure nothing waits longer than it has to.
I'm currently open to remote opportunities in project coordination, project management, or customer service — particularly in environments where those two things overlap.
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