Brian

IT Operations analyst

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Overview

Looking for full-time work (8 hours/day)

at $7.64/hour ($1,454.56/month)

Associates degree

Last Active

February 11th, 2024 (862 days ago)

Member Since

March 17th, 2020

Profile Description

-Good communication skills and customer management experience.
-Strong knowledge of operation/service delivery and the ability to manage critical situations with minimum supervision.
-Experience in international contact/call centers in a variety of channels voice, chat, and email support process.
-The ability to multi-task and adapt to changes quickly.
-Service awareness of all organization's key services for which support is being provided.
-Technical awareness ability to match resources to technical issues appropriately.
-Understanding support tools, techniques, and how technology is used to provide services to improve processes.

Top Skills

Customer Support » Technical Support

Experience: Less than 6 months

Software » Server » FTP and SFTP

Experience: 6 months - 1 year

Data book-ins and upload through FTP -Filezilla -Web server upload. -Virtual Drive

Cloud Services » Azure » Security - Azure Active Directory

Experience: 1 - 2 years

Active Directory familiarity. account creation and group policy

Other Skills

Office and Administration » Email Management

Experience: 2 - 5 years

Basic Information

Age: 39

Gender: Male

Website: Sign Up with Pro Account to View

Address: Dasmarinas City, Cavite

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”