Virtual Assistant | Customer Service | Data Entry

Overview

Looking for full-time work (8 hours/day)

at $5.70/hour ($1,003.20/month)

Associates degree

Last Active

October 3rd, 2024 (today)

Member Since

March 5th, 2020

Profile Description

I was previously working as a professionally trained Team Manager who specializes in business and people management, skills transfer, effective coaching, and fostering a cohesive, creative and comfortable working environment.

I have been in the BPO (Business Process Outsourcing) industry for more than 7 years and have a wide range of experience with customer service, both voice, non-voice, and email support. I have experience in Telecommunications, Technical Support, Customer Care, Sales, and Retentions.

I also have sound knowledge in different tools such as Microsoft 365 which includes MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Teams, MS Sharepoint, OneDrive, and Power BI, including Google Workspace applications such as Google Docs, Google Sheets, Google Forms, and Google Slide. Moreover, I also have experience using CRM tools such as ZOHO CRM and other tools which includes Adobe Applications, and Canva.
CERTIFICATIONS:
1. SIX SIGMA YELLOW BELT: Upgrade to see actual info
2. LEAN SIX SIGMA: DEFINE, AND MEASURE TOOLS: Upgrade to see actual info
3. LEAN SIX SIGMA: ANALYZE, IMPROVE, AND CONTROL: Upgrade to see actual info
4. MANAGING A CUSTOMER CONTACT CENTER: Upgrade to see actual info
5. EXCEL ESSENTIALS TRAINING: Upgrade to see actual info
6. ZOHO CRM: Upgrade to see actual info
7. CUSTOMER SERVICE FOUNDATIONS: Upgrade to see actual info