Anna

Customer Success Specialist VA for SaaS | Retention, Support & Upsell Optimizati

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Overview

Looking for part-time work (6 hours/day)

at $8.32/hour ($1,200.00/month)

Bachelors degree

Last Active

June 28th, 2026 (today)

Member Since

March 4th, 2020

Profile Description

Acquiring a new customer can be up to 25x more costly than retaining an existing one.

I help SaaS companies retain and grow their customers by delivering high-quality support, resolving technical issues efficiently, and identifying upsell opportunities through customer interactions. With 5 years of experience in Zendesk-based support environments, I focus on improving customer satisfaction, reducing churn, and turning support conversations into long-term revenue.

Here’s how I can help your business:
- Deliver fast, professional, and empathetic customer support
- Troubleshoot product or account issues effectively
- Guide customers toward the right product or upgrade
- Improve customer satisfaction and retention
- Support onboarding and product adoption

If you're looking for someone who understands both customer experience and business impact, I’d be happy to support your team.

Top Skills

Marketing » Copywriting

Experience: Less than 6 months

Customer Support » Email Support

Other Skills

Marketing » Email Marketing

Experience: Less than 6 months

Marketing » GoHighLevel

Experience: Less than 6 months

Marketing » Copywriting » Email Copywriting

Experience: Less than 6 months

Basic Information

Age: 30

Gender: Female

Website: Sign Up with Pro Account to View

Address: Calabanga, Camarines Sur

Tests Taken: IQ
Score: 125: DISC
Dominance: 50
Influence: 12
Steadiness: 21
Compliance: 17: English
C2(Advanced/Mastery)