Dedicated and results-driven professional with over 12 years of experience in the BPO industry, specializing in outbound cold and warm calling, appointment setting, and lead generation. I consistently exceed targets and support business growth through strong communication and client-focused service.
With two years of successful work-from-home experience, I work efficiently with minimal supervision and adapt quickly to remote systems. I actively seek new clients to collaborate with, continuously learning and growing from each partnership while contributing strong administrative and organizational skills.
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 6 months - 1 year
Recruitment Coordinator Conducted phone screening interviews for caregiving applicants to ensure candidates met office-specific qualifications and standards. Coordinated and scheduled in-person interviews using Google Calendar, maintaining an organized and efficient recruitment process.
Experience: 1 - 2 years
Experience: 1 - 2 years
Intake Specialist | Hogan Smith Law Handled end-to-end client intake for Social Security Disability (SSA) applications, including pre-qualification, gathering medical and employment information, and guiding claimants through the initial filing process. Provided clear communication, ensured accurate documentation, and maintained compliance with firm and SSA requirements to support successful case submissions.
Experience: 1 - 2 years
Scheduling Coordinator | Home Instead (Florida Office) Managed caregiver scheduling and client staffing based on individual preferences and availability. Handled client inquiries and conflict resolution with a focus on critical thinking, service quality, and maintaining continuity of care. Proficient with WellsKy Slack Ring Central
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