Jake

Hi I'm Upgrade to see actual info from Manila, Philippines.  My work experiences for the past 12 y

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Overview

Looking for part-time work (6 hours/day)

at $7.00/hour ($924.00/month)

College Degree

Last Active

May 20th, 2024 (23 days ago)

Member Since

September 12th, 2012

Profile Description

I've been working in the BPO industry for more than 15 years now.
I started as an Outbound sales agent offering Website Development and Search Engine Optimization available to Small to Medium Businesses in the U.S (US Website Builder).
Then I worked as an inbound sales agent and customer service representative with Resorts and Condos International (RCI) for 2 years offering timeshare exchange and rentals for vacation, catering the United States and Canada.
Aside from that, I also worked as a Technical Support Representative with Dish Network, providing urgent assistance and troubleshooting steps to our US customers with their Satellite TV.
I've also worked as a Team Leader with Telstra, an Australian Telecommunication company where I started as an agent taking in Billing inquiries and sales.
After a year, I was promoted as a Subject Matter Expert (SME) providing urgent assistance to the agents on the floor whenever they need information about the products and the process as well.
In 3 months, I've became a part of the Pilot Team for Complaints and Escalations handling complex inquiries and complaints by the customers.
After working with the team for a year, I got promoted as a Team Leader handling a team of 12 people, where I am currently involved and responsible for their career growth and development through coaching, teaUpgrade to see actual infoeting, up skill training, etc.  I also take escalation calls if needed by the customer.
 

Top Skills

Customer Support

Experience: 5 - 10 years

Customer Support » Phone Support

Experience: 10+ years

Customer Support » Customer Service

Experience: 10+ years

Other Skills

Office and Administration » Admin Data Processing

Experience: 5 - 10 years

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Marketing » Telemarketing » Outbound Sales

Experience: 5 - 10 years

Customer Support » Sales Support » Lead Generation

Experience: 1 - 2 years

Basic Information

Age
39
Gender
Male
Website
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Address
Manila, NCR
Tests Taken
IQ
Score:  125
DISC
Dominance: 30
Influence: 25
Steadiness: 39
Compliance: 5
English
C2(Advanced/Mastery)
Uploaded ID
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