Virtual Staff

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Associates degree

Last Active

April 12th, 2024 (14 days ago)

Member Since

February 24th, 2020

Profile Description

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Location:
Teofel Subdivision, Rivaridge, Tisa, Cebu City, Philippines
Contact: Email: Upgrade to see actual info
 
Professional Summary
Dynamic
and results-oriented professional with a diverse background in content creation,
copywriting, and managerial roles. Adept at optimizing digital content for SEO,
driving brand awareness, and enhanUpgrade to see actual infog user engagement. Proven leadership
experience in managing teams, coupled with strong analytical and
problem-solving skills.
 
Education
Associate
of Computer Technology Graduate
University
of Cebu, 2011 – 2013
Bachelor
of Science in Information Communication Technology (Incomplete)
University
of San Carlos, 2009 – 2011
High
School Diploma
Cebu
Bradford School, 2005 – 2009
Elementary
Education
Cebu
Bradford School, 1999 – 2005
 
Professional Experience
Content
Editor
Odyssey
Test Prep, June 2023 – Present
Edit
and refine content copies with a focus on precision and clarity
Develop
templates and briefs to guide the content creation process
Conduct
keyword research for SEO optimization
Execute
SEO strategies within the WordPress platform
Publish
and manage articles on WordPress
 
Copywriter
Panda
Copy, September 2021 – April 2023
Produced
engaging and high-quality content for various platforms
Ghostwriting
for blogs, eBooks, press releases, and case studies
Crafted
compelling website copies, ads, and social media posts
Developed
creative scripts for TikTok, YouTube, and other social media platforms
Ensured
consistency in brand messaging across all channels
 
Freelance
Copywriter
Self-Employed,
April 2020 – September 2021
Provided
freelance copywriting services across diverse industries
Created
impactful content for websites, advertisements, and social media
Developed
scripts for YouTube, TikTok, and other social media platforms
 
Accounts
Receivable
Alpine
Corp., October 2017 – December 2019
Managed
accounting functions, including reconciliations and billing
Handled
data entry and email correspondence
Oversaw
online store management for platforms like Amazon, True Value, and eBay
Successfully
executed payment collections and credit applications
 
Cluster
Manager
My
Virtual Workforce, February 2017 - October 2017
Administered
various tasks and supervised a cluster of Virtual Assistants
Conducted
coaching sessions and facilitated teaUpgrade to see actual infoetings
Created
and managed team schedules
Reported
to Operations and Project Managers
 
Team
Leader/Email Specialist
My
Virtual Workforce, August 2016 – February 2017
Managed
email communication, processed online orders, and ensured quality
assurance
Conducted
root cause analysis and developed effective strategies
Oversaw
administrative tasks and coached teaUpgrade to see actual infombers
 
Subject
Matter Expert/Chat Support
247
Customer Philippines Inc, August 2015 - August 2016
Assisted
chat support agents, conducted root cause analysis, and ensured quality
assurance
Handled
back-office tasks and administrative responsibilities
 
Sales
Consultant
Universal
Tech, May 2015 – August 2015
Sold
services, managed cases, and generated detailed reports
 
Subject
Matter Expert/Team Leader - OIC
Telstra
Powered by Teletech, July 2014 – May 2015
Coached
agents, managed administrative tasks, and conducted teaUpgrade to see actual infoetings
Supported
and managed the team, generated KPI reports
 
Customer
Insight Analyst
Telstra
Powered by Teletech, April 2014 – July 2014
Conducted
quality assurance, gathered data, and initiated process improvement
Graded
calls, conducted root cause analysis, and coached agents
 
Customer
Service Representative
Telstra
Powered by Teletech, November 2013 – April 2014
Provided
mobile troubleshooting, billing support, and activation services
 
Technical
Support Professional
Stream
Global Services, April 2013 – November 2013
Conducted
hardware and software troubleshooting for laptops and desktops
Successfully
upsold software applications and managed case resolution
 
Skills and Abilities
Technical
Proficiency
Microsoft
Office: Proficient in utilizing the full suite of
Microsoft Office applications for efficient data analysis, documentation,
and presentation.
Online
Research: Skilled in conducting thorough and strategic
online research to gather valuable insights and information.
Data
Entry: Accurate and efficient data entry skills to
ensure the organization and integrity of information.
Content
Creation
Social
Media Support: Experienced in providing effective support
across various social media platforms, enhanUpgrade to see actual infog brand presence and
engagement.
Lead
Mining: Proven ability to identify and mine potential
leads through strategic research and analysis.
Content
Writing: Strong writing skills for creating engaging
and impactful content across different mediums.
Design
Tools (Photoshop and Canva): Proficient in using design tools for creating
visually appealing and cohesive content.
Administrative
Expertise
Email
Handling: Efficient management of email communications,
ensuring prompt responses and organized correspondence.
Online
Store Support: Hands-on experience in supporting online
store management, including platforms like Amazon, True Value, and eBay.
Quality
Check: Meticulous attention to detail in conducting
quality checks to maintain high standards in deliverables.
Analytical
Skills
Root
Cause Analysis: Proven ability to identify and address the
root causes of issues, contributing to effective problem-solving.
Report
Generation and Analysis: Skillful in generating and analyzing
comprehensive reports to derive valuable insights for informed
decision-making.
Process
Improvement: Demonstrated capability in identifying areas
for process enhancement and implementing improvements.
Quality
Check and Assurance: Consistent application of quality checks and
assurance measures to deliver high-quality outcomes.
Communication
Verbal
and Written Communication: Strong communication skills, both verbal and
written, ensuring effective and clear conveyance of ideas and information.
Management
Time
and Project Management: Adept at managing time efficiently and
overseeing projects to ensure timely and successful completion.
Interpersonal
Skills: Strong interpersonal skills for effective
collaboration and relationship-building within teams and with
stakeholders.
Coaching: Proven
ability to coach and mentor teaUpgrade to see actual infombers, fostering growth and
development.
Tech
Proficiency
Computer
and Mobile Troubleshooting: Skilled in identifying and resolving technical
issues for both computer systems and mobile devices.


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