AI-Powered Social Media Manager | Email & Chat Support

I have experience supporting social media pages through content ideas, caption writing, Canva branded creatives, AI-generated graphics, page support, social media inbox assistance, and basic content scheduling. I can help businesses stay active and customer-ready online by creating simple, clean, and consistent content for platforms like Facebook, Instagram, TikTok, LinkedIn, and YouTube Shorts. I also support short-form content using Canva, CapCut templates, image-to-video posts, text overlays, simple effects, AI UGC-style content ideas, and content repurposing. My goal is to help businesses maintain a polished online presence and communicate better with their audience.

I have experience supporting Shopify-based e-commerce businesses by checking order information, assisting with customer inquiries, order-related concerns, shipping updates, refunds, replacements, and basic support workflows. I can help customers with clear updates and organized follow-ups while maintaining a professional and helpful customer experience.

I use AI tools to support content planning, caption writing, AI-generated graphics, customer response templates, research, admin tasks, workflow organization, and business communication. I can help businesses work faster by using AI to draft content, improve replies, summarize information, organize ideas, create simple SOPs, and support social media and customer engagement workflows.

I have experience with accurate data entry as part of customer support and e-commerce operations, including updating customer records, checking order details, organizing information in spreadsheets, tracking follow-ups, and maintaining clean support/admin records. I pay attention to accuracy, consistency, and proper documentation to help keep daily operations organized.

I have experience managing email-based customer communication, organizing inquiries, responding to customer concerns, tracking follow-ups, and keeping messages clear and professional. I am comfortable using templates, saved replies, labels, tags, internal notes, and organized workflows to manage customer conversations efficiently and maintain a good support experience.

I have experience handling email, chat, and social media inbox support for e-commerce businesses. I assisted customers with order status, shipping updates, refunds, replacements, product questions, account concerns, escalations, and follow-ups. I focus on clear written communication, empathy, accurate information, timely responses, and a professional customer experience. I am also comfortable using templates, saved replies, internal notes, and helpdesk-style workflows to keep support organized and consistent.

I have experience leading and supporting remote customer support teams, including team coordination, QA monitoring, KPI tracking, coaching, reporting, escalation support, and process improvement. I helped maintain service quality, support team performance, organize workflows, and ensure customers received clear, timely, and professional assistance.