Jan

Solid 5 years Online shopping customer service experience

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

April 22nd, 2024 (7 days ago)

Member Since

February 21st, 2020

Profile Description

I dedicated almost 5 years to Desertcart.ae, an online shopping company based in Dubai. Joining as the very first employee when it began in 2015, I witnessed its growth firsthand. As the Customer Experience team expanded, I advanced from a team leader to a Customer Experience Manager. In my final year, I took on the role of Quality Analyst, focusing on enhancing customer service and courier performance. Desertcart.ae primarily operates through dropshipping from Amazon in the US, UK, and India. This experience honed my skills in managing customer interactions and optimizing operational efficiency.

Top Skills

Customer Support » Email Support

Customer Support » Chat Support

Experience: 5 - 10 years

Customer Support » Ecommerce

Experience: 5 - 10 years

Other Skills

Marketing » CRM » Zendesk

Experience: 5 - 10 years

Customer Support » Technical Support

Experience: Less than 6 months

Customer Support » Phone Support

Experience: Less than 6 months

Basic Information

Age
39
Gender
Male
Website
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Address
Davao, Davao City
Tests Taken
DISC
Dominance: 55
Influence: 10
Steadiness: 25
Compliance: 10
Uploaded ID
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