Leadership Skills:
• Develop and lead team of Specialists
• Lead by example and coach on key behaviors to drive results
• Responsible for performance management
• Select and retain talent
• Identify ways to support inclusion and diversity
Customer Focus:
• Resolve employee and escalated customer problems and inquiries
• Operates with urgency and meet deadlines
Communication Skills:
• Communicate both verbally and written
• Ability to influence internal and external business partners
• Relationship management
Problem Solving Skills:
• Ability to delegate tasks
• Conflict resolution skills
• Prioritize diverse workloads
Analytical Skills
• Participates in execution of strategy
• Specialized functional or technical knowledge that allows for independent thought and action on important department activities
• Required to abide by all applicable regulatory and department practices and procedures
• Drive risk and control initiatives
Computer Skills:
• Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Office tools
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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