Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the Operations Department. Ensure safe and efficient
• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• Plan and review compensation actions; enforcing policies and procedures
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
• Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiate corrective actions
• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving the product, equipment utilization, inventory management, and shipping
• Analyze process workflow, employee and space requirements, and equipment layout; implement changes
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Accomplish operations and organization mission by completing related results as needed
• Meet or exceed operations labor budget expectations
• Manage staff levels, wages, hours, contract labor to revenues
• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
• Run a safe, injury/a
• Manage relationships with key operations vendors
• Track vendor pricing, rebates, and service levels
• Review and approve all operational invoices and ensure they are submitted for payment
• Serve as the primary point of contact when there are customer issues related to customer service, or a
• Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with GM and the management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
• Communicate all operating policies and/or issues at a department meeting
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