More than a decade of call center industry background with cross-functional experiences in People, Performance, Operations, Leadership and Business Management
• Has taken on multifaceted role including oversight in hiring, training, quality and security and risk management
• Has served clients in the following industries for both Business to Business and Business to Consumer:
- Attorneys/Law Firms/Legal/Lawsuits
- Banking, Mortgage, Savings & Loans
- Bars & Restaurants
- Broadcasters, Radio/TV
- Builders/General Contractors
- Cable & Satellite TV Production & Distribution
- Colleges, Universities & Schools
- Chiropractors/Medical
- Clothing Manufacturing
- Computer Software/ Computers/Internet
- Drug Manufacturers
- Payday Lenders
- Record Companies/Singers
- Retail Sales
- Search Engine Optimization/Social Media
- Newspaper, Magazine & Book Publishing
- Utility Companies/Solar
- Website Development/Design/Structures
Key Accomplishments:
•Led a team of training, quality and operations supervisors in working and collaborating with Chief Executive Officer in strategic business planning, effective hiring, training and retention plan. This resulted to the account winning contract negotiation enabling mainly
Specialties:
Specialization includes strategic business planning, project and new program implementation, organizational design and strategic staffing, measuring and improving performance and operational results, leadership and communication. IT/Software management, Online reputation and Search Engine Management, Internal and Field operations.
My id:
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 10+ years
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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