IT Helpdesk / Virtual Assistant / Tech Support

Overview

Looking for part-time work (4 hours/day)

at $4.44/hour ($390.72/month)

Bachelors degree

Last Active

May 8th, 2024 (3 days ago)

Member Since

February 13th, 2020

Profile Description

I'm a seasoned IT professional with a background in Office admin, Helpdesk/Service Desk, Major IUpgrade to see actual info Management, IUpgrade to see actual info Management, and Technical Support. With over 12 years of experience in the IT field, I can deliver excellent support to clients. 

Experience:
LGU's Utility Clerk/Computer Tech Support/Office admin:  My career started when I was working in our Town Hall as a Utility Clerk/Computer Tech Support/Office admin. My main function was to provide technical support to the site, Data Entry,  Software troubleshooting, and Hardware Servicing.
 
Community Development Assistant: As a Community Development Assistant, we gather data relating to Land Entitlements, provide Public services relating to Land Titles, set up seminars and data entry, maintain the performance of the computers in the department, and provide Technical Support.

InfoTech/EDP Personnel: It is a Desktop Support Technician in a retail store, where I provide technical assistance, resolve hardware and software issues, and ensure that the computer systems are optimally working. 

Remote Desktop Support Technician (Computer Support Specialist): I move to a Remote Desktop Support technician role in PeoplePlus Tech. I provide remote assistance to the end-users, resolve technical issues, provide excellent customer service, computer optimization or tuning up, and Software Installation.

IT Service Desk Technician: I served for nearly 6 years which I supported a diverse base of users, managed IUpgrade to see actual info and Request tickets, New user creations in Active Directory, ADManager, Ticketing, An L1/L2 Remote Desktop Support Technician, Office Admin, Office365 Administration, and ensured timely resolution and high customer satisfaction.

Major IUpgrade to see actual info Management: I'm currently part of the Major IUpgrade to see actual info Management at Conduent. Our role is to start a bridge, invite IT resources to resolve critical iUpgrade to see actual info, minimize their business impact, provide accurate updates as much as possible between stakeholders, and document information shared on the bridge. Also, I manage the incoming queues and lead the team, especially at weekends.

Skills:-
-Office Administration
-Basic Computer Networking
-Computer Hardware Servicing
-Ticketing System (e.g., ServiceNow, Ivanti/Heat, SysAid)
-Problem-Solving and Troubleshooting-Email Support
-Software Installation
-Solid background in Customer Service and Communication

I have delivered excellent technical support and maintained a customer-centric approach. I'm willing to learn, adept at communicating technical concepts to non-technical users, and committed to exceptional service. I am ready to contribute my expertise to your projects. Let's discuss how I can help you achieve your goals. 

Please feel free to reach out to me at Upgrade to see actual info