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Customer Service Associate

EXPECTED SALARY
Php 30,000.00/month ( $618 USD )
10 hrs/wk ( $14.05 USD/hr )
EDUCATION
Associates degree
EXPERIENCE
2 yrs as a TSR and 6 months as CSR
BASIC INFORMATION
Age:
60
Gender:
Female
Tests Taken:
None
Last Active:
2020-02-10
Member Since:
2020-02-10
SKILL SUMMARY

Answering queries of the customers including their internet connection,
billing,
rate plan change, sales support and other related issues.
For the technical issues, we do basic troubleshooting like power cycle and if it is still the same, we suggest to connect to technical support associate.
And if they are confused with regards with their bills,
we check the bill image and explain the breakdown of the charges,
but other customers just want a payment extension. If the plan is off contract, we suggest
to recontract and advised the must mentions and plan inclusions but if they want to upgrade the device we connect to sales team. Some customers want to check the order status and others want to change the device color or the handset itself. Others want to change the shipping address and others just want to cancel the order. There are different concern for every customer that we assist.

WORKER SKILLS
TOP SKILLS
  • Transcription
  • Translation
  • Writing

Office & Admin (Virtual Assistant)
SKILL RATING
  • Transcription

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Marketing & Sales
SKILL RATING
  • Social Media Marketing
  • Telemarketing

Advertising
SKILL RATING
  • Facebook Ads
  • Instagram Ads
  • Media Buys

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