Team Leader / Data Analytics / CLSSYB

Overview

Looking for part-time work (4 hours/day)

at $5.64/hour ($496.60/month)

Associates degree

Last Active

April 16th, 2024 (13 days ago)

Member Since

February 8th, 2020

Profile Description

Experienced Operations and Customer Service Professional 

Bringing over 8 years of diverse experience in the BPO industry, I am a dedicated and results-driven professional who thrives in dynamic work environments. My career journey has been a rich tapestry of roles that have honed my skills and expertise in various facets of customer service, project management, and team leadership. 

Admin, Payroll, and Order Processing Specialist:
- I served as a BPO Representative IV, specializing in Data, Admin, and Payroll Support. I was the one who manage daily requests for tools, equipment, and materials used by Field Technicians and Managers in their fieldwork, and coordinate with various teams for process alignment. I was also assigned to monitor the employee timesheets and payroll. As a Prime/SME, I excelled in project management and order processing, collaborating seamlessly with cross-functional teams to ensure efficient processes.

Mechanics Expert and Social Media Guru:
- I leveraged my mechanical expertise, handling tasks from Level 1 to Level 3. I was the go-to person for inquiries and complaints from both travelers and car owners using the platform. I became and expert on Email Support while also managing social media interactions for a local Telco and US Car Rental Company.

Data Specialist Extraordinaire:
- My time with some of my previous companies saw me excel in data management, ensuring accuracy and efficiency in processing invoices and appointments, particularly within the automotive, Telco, and Financial sector.

Customer Service Maven:
- I experienced to become a Customer Service Representative role, where I handled invoices for B2B clients in vehicle repair. I also actively supported my team and maintained strong communication with our US offshore counterparts.

Team Leader and Collaborator:
- In my current role as a Team Leader, I have been entrusted with the responsibility of managing a team of Chat Support Agents and Back Office Support professionals for an US Automotive Repair Company. I excel in representing my team's interests in client interactions, monitoring progress towards goals, and ensuring smooth operations through meticulous scheduling and forecasting by using Data Analytics and Process Expertise.

I am passionate about exceeding customer expectations, optimizing processes, and fostering a collaborative work environment. My journey in the BPO industry has equipped me with invaluable skills in customer service, project management, and leadership, which I am eager to bring to new challenges and opportunities.