Experienced professional with a strong background in administrative support and client services. Proficient in
P R O F E S S I O N A L E X P E R I E N C E
DEC 2022 - APRIL 2024
Teledudes Inc
Department head of On Boarding
-Providing necessary information and resources to facilitate a successful transition for
new employees and ensuring a smooth onboarding process.
-Serving as a point of contact for new clients, addressing their questions and concerns .
-Collaborating with the managers and other stakeholders to ensure a smooth transition
for new clients.
-Facilitating the completion of new client paperwork, including contracts and other
necessary documentation.
-Monitoring the progress of new clients, identifying any challenges and providing
support as needed.
-Record Keeping
JUNE 2023- MARCH 2024
AIWG INC.
EXECUTIVE ADMIN ASSISTANT
-Calendar Management
-Scheduling & Confirming Appointments
-Data Entry
-Creating & Managing Reports
-Lead Generation
-Managing Team Attendance
-Payroll Processing
JAN 2021- DEC 2021
REMAX
EXECUTIVE ADMIN ASSISTANT
-Social Media Management including
-Calendar Management
-Data scrubbing and entry.
-Cold calling
-Posting of Real estate listings to MLS.
-Promotional Layouts
FEB 2020- JAN 2021
Teledudes Inc
Telemarketer
-Cold Calling
-Answering incoming calls from prospective customers
-Screened and pre-qualified leads who are eligible.
-Record keeping.
APR 2019 - JAN 2020
Intercontinental Hotels Group
Luxury Reservation, Sales and Services
-Took inbound calls from guests making hotel reservations with in North America and
Canada.
-Paid attention to the needs of the guests and made sure it is met.
-Modified or cancelled guest reservations and handled guest complains/concerns. -Enrolled guests to 1HG Rewards Club.
AUG 2018 - MARCH 2019
Direct TV
Customer Service Representative
-Answered inbound calls coming from clients with billing concerns such as disputes,
misconceptions and system error postings.
-Purchased packages, upgrades and pay per view for clients.
-Answered general inquiry and did basic troubleshooting for guest having technical
errors.
-Payment Processing
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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