Since 2014, I have served as an operations
manager. In this capacity, my responsibilities encompass:
+ real-time support for customer inquiries via
+ development of systematic workflows, guiding transcribers and administrative teams
+ offering ongoing guidance and feedback
+ regular check-ins with both existing and potential customers
+ report generation to track invoices, refunds, and bonuses, along with managing weekly payroll
Additionally, I've been actively learning and adapting to the online world. In 2020, I pursued courses on social media management, basic SEO, and
I aim to focus on managing administrative responsibilities. However, articulating the role of an administrative assistant has proven to be quite challenging. Our roles might appear broad and lacking specificity, but we regularly encounter a spectrum of tasks, spanning from schedule management to overseeing various office functions.
There are two primary qualities essential for an administrative assistant to possess: adaptability and fast learning. Possessing a diverse skill set allows us to adapt quickly to changing needs. Additionally, being a fast learner, easily picking up new tools and ways of working, helps us stay effective in a dynamic office. This ability to learn quickly is key to staying valuable in our role.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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