Carlos

VA, QA, Trainer, Management, Supervisor, Leadership

99 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

March 19th, 2024 (9 days ago)

Member Since

August 14th, 2012

Profile Description

15 years of customer service experience.
7 years’ email and chat support, escalations desk and do quality assurance on recorded calls and emails (home-based) and transcribing recorded calls.
10 years of supervisory level focused on sales and retention.
10 years of coaching, quality, and training experiences with one-month training in the US.
7 years of VA work doing admin tasks, email, chat and phone support, team management, online training, and handling social media queries.
I also do recruitment and train those I hire with 5 years’ experience
Have handled credit cards company up sales, Hawaiian Air booking, Chicago Tribune customer service, and retention with upselling.
4 months as a Real Estate Executive Assistant. (US)
2 years of Home and Auto Insurance (US)
Have handled tools like Google Drive, Google Voice, Google sheets and docs, Interspire Shopping cart and Kayako Ticketing Service, Live Chat Support, Call Central, Zillow, Trulia, Liondesk, Back Agent, MFRMLS, Showing Cart, Zendesk, Zoho, Transaction Desk, EZLynxs, and various insurance carrier’s platforms.
2 years experience in setting accommodations and travel plans to the US and China including travel documents needed for Visa applications.
4 months article writing for a cryptocurrency company.
2 year Facebook and Instagram customer service regarding rewards points.

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

15 years of customer service experience. I managed up to 20 agents onsite and online, i do recruitment and training as well.

Other Skills

Basic Information

Age
50
Gender
Male
Website
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Address
Baguio, Benguet
Tests Taken
IQ
Score:  117
DISC
Dominance: 15
Influence: 25
Steadiness: 38
Compliance: 23
English
C2(Advanced/Mastery)
Uploaded ID
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