15 years of customer service experience.
7 years’
10 years of supervisory level focused on sales and retention.
10 years of coaching, quality, and training experiences with one-month training in the US.
7 years of VA work doing admin tasks,
I also do recruitment and train those I hire with 5 years’ experience
Have handled credit cards company up sales, Hawaiian Air booking, Chicago Tribune customer service, and retention with upselling.
4 months as a Real Estate Executive Assistant. (US)
2 years of Home and Auto Insurance (US)
Have handled tools like Google Drive, Google Voice, Google sheets and docs, Interspire Shopping cart and Kayako Ticketing Service, Live Chat Support, Call Central, Zillow, Trulia, Liondesk, Back Agent, MFRMLS, Showing Cart, Zendesk, Zoho, Transaction Desk, EZLynxs, and various insurance carrier’s platforms.
2 years experience in setting accommodations and travel plans to the US and China including travel documents needed for Visa applications.
4 months article writing for a cryptocurrency company.
2 year
Experience: 5 - 10 years
15 years of customer service experience. I managed up to 20 agents onsite and online, i do recruitment and training as well.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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