Joey
Technical Analyst / Hardware-Software Tech
Overview
Looking for full-time work (8 hours/day)
at $9.09/hour ($1,600.02/month)
Bachelors degree
Last Active
May 11th, 2024 (2 days ago)
Member Since
January 22nd, 2020
Profile Description
My more than a decade of solid experience in the field of technical analysis, level 1 and 2 technical support, training for new hires, supervision and escalation includes mostly of the following:
1. Provide technical analysis and qualify scope of support
2. Technical support - Diagnose and resolve both hardware and software issues
through
3. Provide Level 2 support including handling escalations and advance issues
4. Identify and escalate situations requiring urgent attention
5. Training for new hires / QA of agents' calls
6. Work with appropriate resolver groups
8. Documentation of user’s inquiry, request, and troubleshooting procedures
Top Skills
Customer Support
Customer Support » Email Support
Customer Support » Technical Support
Other Skills
Customer Support » Phone Support
Office and Administration » Data Entry
Customer Support » Phone Support » English Speaking
Office and Administration » Email Management
Marketing » Content Creation » Proofreading
E-Commerce » Inventory Management » Quality Control
Human Resources
Customer Support » Social Media Moderation
Customer Support » Content Moderation/Management
Office and Administration » Transcription
Office and Administration » Personal Assistant
Basic Information
- Age
- 40
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Las Pinas City, Metro Manila
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 41
- Influence: 7
- Steadiness: 31
- Compliance: 22
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
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