1bf4 298d0d80cd

Team Manager / I.T. / Customer Support / Digital Marketing

91 ID PROOF
Timeproof:
EXPECTED SALARY
Php 60,000.00/month
( $1,197 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $6.92 USD/hr )
EXPERIENCE OVERVIEW
15 years in Customer Support
BASIC INFORMATION
Age:
Not Specified
Gender:
Male
Tests Taken:
IQ
Score:  125

DISC
Compliance:22
Dominance:41
Influence:7
Steadiness:31

English
 C2(Advanced/Mastery)
Last Active:
2022-01-15
Member Since:
2020-01-22
SKILL SUMMARY

My more than 15 years of solid experience in the field of Supervision, Technical Customer Support, and IT includes mostly of the following:
1. Management of day to day operation of Customer Support
2. Team Supervision
1. Provide customer support through email, live chat, and phone
2. Technical support - Diagnose and resolve both hardware and software issues
within scope of support
3. Provide Level 2 support including handling escalations and advance issues
4. Identify and escalate situations requiring urgent attention
5. Training for new hires / QA of agents' calls
6. Research questions using available information resources and advise users
on appropriate action steps
7. Work with appropriate support and resolver groups
8. Documentation of user’s inquiry, request, and troubleshooting procedures

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Human Resource Management
  • Personal Assistant
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Speaking
  • Tutoring Teaching
  • Editing Proofreading
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription

English
EXPERIENCE

My more than 15 years of experience revolves around communicating with different regions around the world be it North America, UK, Australia, New Zealand, and Asian countries where English is the mode of communication.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Editing Proofreading

Customer Service & Admin Support
SKILL RATING
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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