Currently, I'm working in a BPO company for more than 12 years. With this such time frame, I've already developed different working skills from Data entry Operator, Trainer, Quality Analyst and Purchasing/ Procurement Specialist. Leadership has also been unlocked through everyday routines. I've set a daily I
positive and teachable mind so I can extend the current knowledge I have.
Here are the breakdown of my skills that have been developed.
Skills:
•Advanced Microsoft Excel knowledge.
•Set Dashboard to visually track, analyzes and display (KPI), other metrics and data points to monitor the business process.
•Handling Project Quality Status: Provide Root Cause Analysis and set measurable action plans.
•Knowledge in doing Audits to track if everyone is on the same page and ensure they are prioritizing SLA.
•Setting up Quality calls to collaborate with other sites. Provide feedback and set action plans.
•Provide Statistical trends & charts to visually monitor the positive and negative factors that affect the business.
•Facilitating communications between external partners and organization stakeholders.
•Can keyed 40 or higher work per minutes
•Develop test cases and plans that will help the team to be more efficient.
•Detailed Oriented
•Good at communicating with people.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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