Shopify Expert |Product Launch and Operations Manager

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

April 7th, 2024 (21 days ago)

Member Since

January 15th, 2020

Profile Description

Hi there! I am an experienced professional specializing in Shopify store management, E-commerce HR management, and Shopify store creation project management. With a comprehensive skill set and proficiency in various tools and platforms, I bring value to every project I undertake. Here's a detailed overview of my expertise:


Shopify Store Management
• Launching of products from A-Z 
• Product management
• Supplier management
• Task delegation to product launch team (product listers, graphic designers, and freelance translators) 
• Integration and configuration of store apps 
• Product price AB split test
• Product page AB split test
• Designing of product pages (through page builders Gempages and Pagefly) 
• App customizing tools 
• In-depth experience in branded dropshipping
• In-depth experience in the POD niche
• Extensive experience in product customizing apps
• SOP creation 
• Documenting processes and optimizing existing ones
• Supplier management (getting quotes, negotiating prices, product quality check) 
• Basic graphic designing (Store banners, POD product design editing, basic mockup creation) 
• Clickup and Trello Project Management (creating boards for projects, creating tasks/cards, checklists, assigning of tasks for team collaboration) 

E-commerce HR Management 
• Posting optimized and tailor-fit job ads 
• Screening and interview
• Onboarding/Offboarding
• Google Workspace management for the whole team 
• Google Drive management (enforcing security protocols to protect company assets) 
• Employee time tracker management
• Revisiting and enforcing employee benefits appropriate to the size of the company
• Payroll processing (Automized Payroll dashboard creation in Google sheet)
• Upgrade to see actual info server and Slack team management
• Enhancing team relationships by conducting monthly teaUpgrade to see actual infoetings
• Address employee concerns and requests 
• Establishing PTOs 
• Bridge CEO goals and visions to employees

Shopify Store Creation - Project Management
• Zendesk macros management (creating automated macros and updating existing macros) 
• Creating Shopify stores from A-Z 
• Optimizing pre-built themes and fixing minor issues
• Team management
• Critical thinking and finding solutions to process issues
• Customer support email management
• Stripe disputes management
• Tier 2 escalations (refunds and objection handling) 
• Creating training materials and training new teaUpgrade to see actual infombers
• Creating detailed SOPs and instructions on the store creation process

Mastered Tools: 
Trello • Clickup • Shopify • Gempages • Pagefly • Adspy • Customily • Alireviews • Google Optimize • Google Workspace (Docs, Sheets, Calendar, Slides, Drive) • Miro Board • Photoshop • Canva • Slack • Upgrade to see actual info • Skype • Whatsapp • Onlinejobs.ph client • Upwork Client • Fiverr Client • Timedoctor • Hubstaff • Zendesk • Dsers • Zendrop • Stripe • Paypal • Trueprofit