Current Employment Status:
Hired Full Time on Jan 10, 2024
Good at communicating, honest, and not afraid to do hard tasks with less supervision, and customer satisfaction is my top priority.
Previous tasks: checking order status, tracking orders, replacement, processing refunds, responding to customers' concerns promptly via live chat and
I can also manage customer reviews and Questions using Stamped. Also, can handle social media platforms.
Ticketing tools that I used previously: Zendesk, Freshdesk, Gorgias, Re:amaze
To check the customer's orders, I used the following tools:
Order Desk, WordPress, & Shopify
I love to assist customers in placing orders and helping them when trouble comes. My goal is not only to support them but to build a strong and excellent relationship with them.
More than 5 years of experience in customer service. I am always ready to share my skills and abilities aiming to help.
Experience: 2 - 5 years
I can support customers via live chat, messenger / IG chat, FB channel, and ticketing tools. I can also manage customer reviews and questions using Stamped or other tools.
Experience: 2 - 5 years
Know how to handle frustrated or disappointed customers.
Experience: 1 - 2 years
I can serve 2-3 customers at a time. I always make sure that the customer is satisfied before the chat ends.
Experience: 2 - 5 years
On Excel or spreadsheet, I can create basic formulas.
Experience: Less than 6 months
Experience: 2 - 5 years
Able to manage email via business email or ticketing tools. Wish to respond to email within 24 hours.
Experience: 2 - 5 years
Know how to use Google Docs and a spreadsheet to input data.
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