Customer Service, Email and chat management, Social Media

Assisted customers via live chat on our e-commerce website, providing real-time support and resolving concerns. Previously worked as a Customer Service Representative for a mattress company, focusing on online customer interactions.

Worked with a mattress company for 3 years, handling daily customer emails—assisting with inquiries, concerns, and order-related issues to ensure a positive customer experience.

I previously worked as a Personal Assistant, where I supported clients by handling tasks such as placing orders for influencers, tracking delivery statuses, and verifying if influencers promoted our brand on their scheduled dates.

Handled the social media accounts of a well-known UK mattress brand—creating content, responding to messages and reviews, and helping grow engagement and online presence across platforms like Facebook, Tiktok, and Instagram.

I previously worked as a real estate agent, where I handled client inquiries and effectively discussed property details with potential buyers and leads to help them find the right investment.

have a passion for travel and previously worked as a Customer Service Representative for an airline, where I assisted passengers with bookings, concerns, and travel-related inquiries.