Email, Phone & Chat Support Expert

Overview

Looking for part-time work (6 hours/day)

at $10.00/hour ($1,320.00/month)

Bachelor of Science in Civil Engineering

Last Active

May 3rd, 2024 (yesterday)

Member Since

January 11th, 2020

Profile Description

Hey there! My name is Upgrade to see actual info. Glad you stopped by!
Are you facing challenges in acquiring and retaining customers in a crowded digital landscape? Need a hand navigating these challenges while also maintaining a work-life balance?
Worry no more! I am an ecommerce virtual assistant and achieving excellent customer service is my top priority. And guess what? I am also looking for a working environment where I can maintain my work-life balance while ensuring that your company stands out in this industry! So, I totally understand you, as our goals align, and I can definitely help you!

I am a customer service expert because of the following skills:
- Customer service with phone etiquette- Effective written and verbal communication skills- Strong computer navigation skills and PC knowledge- Dependable with a strong attention to detail- Organized, problem-solver, decision-maker, and has outstanding time management- Ability to work effectively as a teaUpgrade to see actual infomber or independently- Empathy- Conflict resolution- Integrity
How can I assist you in keeping your company shining bright while you soak up the sun in your dream vacation spot?
- I will provide personalized customer assistance by engaging in conversation and going above and beyond to resolve any issues or challenges.- I will be proactive and go the extra mile by anticipating customer needs before they arise because I am someone who strikes while the iron is hot!- I'll establish strong customer relationships by seeking feedback and implementing suggestions to continuously improve.- To exceed their expectations, I will offer exclusive benefits to loyal customers as a token of appreciation for their support.- Rinse and repeat!
The tasks that I can do for you:
- Email, live chat, and phone customer service- Support ticket management- Create and/or develop scripts- Prospecting, lead generation, qualifying leads, delivering sales presentations, overcoming objections, and closing sales.- Online store management- Admin tasks such as data entry, email and calendar management, appointment setting, research, editing documents, reporting, presentation, research, file organization, social media management, basic copywriting and proofreading and editing.
Plus, I'm also skilled with the following tools:
Microsoft OfficeMicrosoft 365Microsoft DynamicsGoogle SuiteGoogle Business ProfileAvayaFive9Cisco FinesseCisco WebExAlowareFilevineVinesignHubspotRing CentralLive PersonFrontEdeskRe:AmazeFreshdeskZendeskAircallGorgiasSalesforceWordpressCapsuleAsanaTrelloShopifyAmazon Seller CentralBigCommerceWooCommerceShipmonkCanvaAdobe Lightroom
I'd like to mention that my skills extend beyond what's listed here because I'm continuously striving to learn and grow.
I find fulfillment in my work and excel in dynamic, fast-paced environments, aiming for favorable outcomes by utilizing my strengths. You should hire me if you want a rockstar, a problem solver, and someone who deliver results.
Send me a DM and let's make things happen!
All the best,
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