Senior Customer Service, Admin Support Specialist

Proven track record in delivering high-quality customer service across banking, healthcare, and finance. Skilled in handling inquiries, resolving disputes, and providing clear, professional communication via phone and email. Known for attention to detail, problem-solving, and maintaining customer satisfaction while navigating complex issues and compliance requirements.

Skilled in providing remote administrative support, including calendar management, email correspondence, and document preparation. Experienced in candidate sourcing, interview coordination, and task prioritization. Highly organized, detail-oriented, and proactive—able to manage multiple responsibilities efficiently while maintaining clear communication and confidentiality.

Experienced in managing Shopify order workflows, including reviewing and verifying orders for accuracy, coordinating fulfillment with 3PL partners, and providing customers with timely order updates. Skilled in monitoring transactions, identifying potential fraud risks, and supporting overall e-commerce operations to ensure smooth, reliable, and customer-focused order processing.

AI-Enhanced Support & Analysis Tech-savvy and quick to adapt to AI-driven tools for administrative support, fraud detection, credit assessment, and candidate sourcing. Skilled in analyzing large volumes of data, streamlining processes, and making informed decisions using structured inputs—ideal for leveraging AI platforms in operations, customer support, and risk analysis. Proven ability to integrate automation tools to boost accuracy, efficiency, and productivity in remote work settings.