Customer Service Supervisor | Student Support Officer

Overview

Looking for full-time work (8 hours/day)

at $6.65/hour ($1,280.00/month)

Bachelors degree

Last Active

June 25th, 2026 (yesterday)

Member Since

January 9th, 2020

Profile Description

With over 6 years of experience in customer service, team leadership, and operations support, I specialize in creating seamless, positive experiences for customers across global platforms such as Amazon, eBay, Walmart, and direct websites. As a Customer Service Supervisor at TECHmatte Inc., I’ve led remote teams, optimized support workflows, and ensured service excellence by combining technical knowledge, process improvement, and a people-first mindset.

Previously, as a Team Leader at Catch Training, I developed my skills in RTO environments, managing student inquiries, course scheduling, and system coordination via platforms like aXcelerate and Xero. My work has spanned inbound/outbound communication, LMS systems, live chat, reporting, and sales monitoring—always focused on delivering results while supporting both team and client needs.

I bring a collaborative leadership style, attention to detail, and a knack for streamlining systems that support efficiency and customer satisfaction. Whether it's mentoring tea ---------- mbers, resolving escalated tickets, or analyzing trends to improve workflows, I strive to make a meaningful impact.

???? Areas of expertise:

- Customer Service & Support Strategy
- Remote Team Leadership
- Amazon/eBay/Walmart Order & Dispute Management
- aXcelerate & LMS Coordination
- Sales Reporting & Process Optimization
- RTO Compliance & Scheduling
- CRM Tools | Email Handling | Live Chat | Quality Assurance

I’m open to new opportunities where I can continue leading customer-facing teams, support operations, or even grow into talent engagement or training roles.

Let’s connect!