Project Manager

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

April 29th, 2024 (17 days ago)

Member Since

January 2nd, 2020

Profile Description

I am great at:
• Makes day-to-day decisions that impact the team to ensure adequate support/service is delivered to its customers
• Manages customer relationships by driving activities such as monitoring of iUpgrade to see actual info tickets until resolution, providing updates to customers as appropriate
• Works cross-functionally with internal and external groups to help drive resolution of iUpgrade to see actual info
• Manages customer notifications, customer escalations, and iUpgrade to see actual info management, including trend analysis and reporting
• Ensures effective and efficient delivery of technical support which meet or exceed SLAs and defined quality standards
• Drives continuous service improvement based upon quality metrics and customer feedback
• Promotes an effective team environment through clear communication of policies and procedures
• Demonstrates strong leadership and management attributes
• Provides oversight and/or delivery of administrative functions including hiring, on-boarding, training, performance management, career planning, reporting among others
What it takes:
• Strong experience in leading teams and proven ability in developing front line managers
• Knowledge and hands on experience in all facets of operations and email support
• Strong project/program management experience
• Strong focus on customer satisfaction, process development and improvement
• Ability to effectively influence cross-functionally and make decisions