I have high-level managerial and administrative experience. I have been in customer service (B2B, B2C; phone, chat, and
My skills are multifaceted and I showed extreme flexibility handling the front (business-consumers) and back (operations, administrative) of the businesses I worked with. My strengths are in process and systems flow improvement, task management, and providing my client/customer satisfaction.
I consider myself to be an all around virtual assistant (executive, administrative and operations), a perfectionist when it comes to project management and well-experienced customer service professional.
Tools:
- Microsoft Office; Adobe Applications; Google Apps
- Photo editors: Adobe Photoshop, Illustrator, Photoscape, Pixlr, Canva
- Social Media:
- Websites: Wordpress, Squarespace, Wix
- Billing Softwares: Freshbooks, Quickbooks
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- Other applications: Callfire, Bitbucket, Hubspot, Slack
- CRM and Project Management tools: Smartsheet,
Zoho, Asana, Trello, PipeDrive, TeamWork Desk and Projects, Prosperworks, Zendesk, Intercom
Skills Summary:
- Strong English communication
- Strategic, critical, and linear thinker
- Tech-savvy
- Thorough in building knowledge bases and documentation
- Effective coaching and management skills
- Content and Social Media Management
- Customer Service (B2B, B2C, Escalations,
- Efficient in conducting research, analysis, and presentations
- Capable of making timely decisions and has initiative
- Fast-learner, goal driven, efficient, and resourceful (Can learn navigating new CRM easily!)
- Team player and has deep appreciation in group dynamics
- Organized and efficient with time and task management
- Experienced in managing contractors and growing the team
- Website development, Wordpress Maintenance
- Typing speed: 78wpm, 97?curacy
If you need to grow your team - I'd love to chat! Great freelancer knows great talent and I can provide the best for your company.
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