Customer Support and Project Manager

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Bachelor's degree

Last Active

May 4th, 2024 (today)

Member Since

December 21st, 2019

Profile Description

With more than 7 years of diverse experience, I have honed my skills and gained valuable expertise, particularly in startup environments, focusing on project and team management. My background involves overseeing all aspects of operations, from start to finish. I am confident that I can make a significant contribution to vaUpgrade to see actual infous areas within your company, thereby adding considerable value.
Areas of expertise include:  
- Customer service and tech support via phone, live chat and email. - Handle Presale, General Customer Concerns, Setup, Installation, Troubleshooting, Billing, Retention and Subscription Management concerns.- Support Software Apps. - Manage KPIs (CSAT, Productivity, Attendance, Quality of Service).- Team management, coaching, mentoring, RCA, and providing feedback.- Familiarity in Zendesk, Snapengage, Intercom, G-Suite, Microsoft Office, and Canva - Facilitate refreshers, orientations, meet and greets, and huddles. - Content creation/writing.- End-to-end recruitment- End-to-end project management- Process improvement, data collection and organization, process documentation, research. - Virtual Assistance
- Employee engagement, event planning and organization.

English Proficiency Exam Results: Upgrade to see actual info