Customer Service / Chat Specialist / Technical Support / Sales Lead Rep

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

July 10th, 2023 (291 days ago)

Member Since

December 20th, 2019

Profile Description

Customer Sales Representative
• Initiate conversations to determine customer's buying preferences.
• Validate and authenticate customer's identity to reduce fraudulent activity.
• Offer, pitch and upsell any substitute and/or complimentary products that customers may need.
• Ensure customer satisfaction before completing all transactions.
Technical Support
• Greet customers in a enthusiast manner while quickly determining their needs.
• Use all available tools to research for resolutions.
• Document and enter data promptly and efficiently with a 100?curacy rate.
• If necessary dispatch and/or schedule field technicians to ensure service satisfaction•
• Strictly follow procedures and requirements outlined in addressing customer issues/requests.
Chat Care Specialist
• Maintain thorough knowledge of product and service in order to accurately answer all questions and effectively recommend correct offerings.
• Consistently meet and exceeds performance's goals and targets.
• Records all customer issues and identified solutions recommended.
• Provide comprehensive and quality customer care at all time